Dental Lab Management Platform

A two-sided platform connecting dental offices with dental labs, replacing the phone calls and paper slips that used to carry every case.

Company

Dental Lab Network

Timeline

5 months

When

2026

Project Overview

Dental offices and the labs that make their crowns and aligners coordinated by phone, email and paper. Cases went missing, turnaround was opaque, and neither side could see where work stood. We built a platform where offices submit and track cases, labs manage their queue, and both sides read the same record.

The Challenges

What we faced during work:

Paper-Based Coordination

Cases moved on phone calls and printed slips with no shared record.

Opaque Turnaround

Neither offices nor labs could see the real status of work in progress.

Two Distinct Users

Offices and labs need different views of the same case.

Case Data Modelling

A dental case has real handoffs that generic ticketing abstractions flatten.

Clinical Data Handling

Patient-linked records carry privacy obligations.

What We Did in a Nutshell

Work flow scenario:

01Discovery & Research
02Information Architecture
03Case Data Modelling
04Office & Lab Portals
05Status & Tracking System
06Quality Assurance & Testing
07Launch & Optimization

The Solutions

The outcomes:

Shared Case Record

Both sides read and update one source of truth.

Real-Time Status

Turnaround is visible rather than inferred.

Role-Specific Portals

Offices and labs each get the view their work requires.

Domain-Accurate Model

The data model follows the real handoffs in a dental case.

Reduced Front-Desk Load

Coordination that consumed staff hours now runs through the platform.

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